FAQs
Frequently Asked Questions (FAQs)
General Questions
1. What is Tissues Plus? Tissues Plus is a UK-based supplier of high-quality tissue products, including toilet rolls, kitchen towels, and facial tissues. We cater to both retail customers and businesses, offering reliable, affordable, and sustainable hygiene solutions.
2. How can I contact Tissues Plus? You can contact us via email at general@tissuesplus.com. Our team is available to assist you with any queries or concerns you may have.
3. Where are you located? We are based in the UK and serve customers across the country. For operational reasons, we do not publish our physical address, but you can reach us online or by email.
4. Do you have a minimum order quantity? We do not enforce a minimum order quantity for our retail customers. However, bulk orders may qualify for special pricing and discounts, particularly for our business clients.
Products and Quality
5. What types of tissue products do you offer? We offer a wide range of tissue products, including:
- Toilet rolls
- Kitchen towels
- Facial tissues
6. Are your products environmentally friendly? Yes, we are committed to sustainability. Our products are sourced from environmentally responsible manufacturers. We aim to minimise our ecological footprint while delivering quality products.
7. How can I be sure of the quality of your products? We source our products from trusted manufacturers who meet our stringent quality standards. All our products undergo rigorous quality control checks to ensure they meet or exceed customer expectations.
Ordering and Payment
8. How do I place an order? You can place an order directly through our online store. Simply add the desired products to your cart and follow the checkout process. For bulk or business orders, please contact us at general@tissuesplus.com for assistance.
9. What payment methods do you accept? We accept all major credit and debit cards, as well as other secure online payment options. For business customers, we also offer invoicing options upon request.
10. Can I modify or cancel my order? Yes, you can modify or cancel your order before it has been dispatched. Please contact us as soon as possible at general@tissuesplus.com to make any changes.
Delivery and Returns
11. Where do you deliver? We currently deliver to addresses within the UK only. Unfortunately, we do not offer international shipping at this time.
12. What are your delivery charges? Delivery is free for orders over £40. For orders under £40, a standard delivery charge of £4.99 applies.
13. How long will my order take to arrive? Orders are typically delivered within 3-5 business days. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress.
14. What is your return policy? If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The products must be unused and in their original packaging. Please contact us at general@tissuesplus.com to initiate a return.
15. How do I track my order? Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your delivery online.
Business and Bulk Orders
16. Do you offer discounts for bulk purchases? Yes, we offer competitive pricing and discounts for bulk orders. Business customers can benefit from tailored pricing and delivery options. Contact us at general@tissuesplus.com for more details.
17. Can you supply tissue products to my business regularly? Absolutely! We specialise in providing reliable, regular supplies of tissue products to businesses across various sectors. Whether you need a one-off bulk order or a regular delivery schedule, we can accommodate your needs.
18. What sectors do you cater to? We supply tissue products to a wide range of sectors including healthcare, hospitality, education, retail, and more. Visit our About Us page to learn more about the sectors we serve.
19. How can I set up a business account? To set up a business account with Tissues Plus, please contact us at general@tissuesplus.com. We will guide you through the process and discuss how we can best meet your business needs.
Sustainability and Community
20. How do you ensure your products are sustainable? We carefully select our suppliers and use recycled and eco-friendly materials in our products. Our commitment to sustainability is reflected in our product choices and operational practices.
21. Do you support any community initiatives? Yes, Tissues Plus is committed to giving back to the community. We regularly support local charities and initiatives aimed at promoting hygiene and sustainability. For more information on our community efforts, visit our Community Engagement page.
If you have any other questions, please feel free to contact us at general@tissuesplus.com. We are here to help!